Right of withdrawal

In your capacity as a consumer within the meaning of the EPA, you have the right to return the goods purchased by you in the case of an order made by you, which is considered a concluded distance purchase and sale contract, within 14 days of its delivery, if it is not you need to give a reason for this. You are obliged to store the received goods, their quality and safety during the period according to the previous sentence. The costs of returning the goods are borne by the user. 

Your right described above does not apply in the following cases: 

– for goods damaged and/or changed by you after the moment of their receipt;

– for goods that include printing according to the client's project

– goods made according to the customer's model and size.

In order to exercise your right of withdrawal from purchased goods, you must inform us of this in writing at an email address office@blagodae.com

The supplier refunds the amount received by the user, up to 7 days after receiving the refused goods. 

Complaint

You can submit the complaint in writing by e-mail together with a photo of the damaged product as evidence. You must indicate the type and quantity of the product(s) subject to the complaint, your preferred way of satisfying the complaint, the amount claimed, the reasons for the complaint and a contact address. You can also submit the complaint at the sales office of "EM Studio Advertising and Creative" OOD, unless another place has been agreed upon, and you must present a document for receiving and paying for the products.

In the event that your complaint is satisfied, the product(s) may be replaced with a new one/s within one month from the date of the complaint. If the replacement is not possible or does not take place within this period, you have the right to request a reduction in the price of the product(s) or to return it with a refund of the amount paid. As a customer, you cannot request that the product(s) be returned and the amount paid be refunded or the price reduced if you have received written confirmation that a replacement will be made within one month of the date of the complaint. You may not request the return of the product(s) and refund of the amount paid if the discrepancy is minor.

In the event that your claim is satisfied, "EM Studio Advertising and Creative" Ltd. issues a claim deed in two copies, one for both parties. According to the specifics of the claim, the transport costs are subject to additional negotiation between the parties.

In case of detected violations in the appearance of the packaging of the goods, contact the courier immediately, who is obliged to draw up a protocol for damage to the integrity of the shipment.

In the event of violations in the appearance of the goods, contact the courier immediately, who is obliged to draw up a report on damage to the goods.